If you're still experiencing issues, contact us from a device that has service if you have one, or visit a T-Mobile retail store to report the problem. If that doesn't help, follow the troubleshooting steps above to take care of any other potential problems. If the phone still has no signal bars or shows a "no service" error after you've worked through these troubleshooting steps, contact us from a device that does have service, or visit a T-Mobile retail store. If that doesn't help, we'll check your SIM card when you contact us.
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